REFUND POLICY
Refund & Replacement PolicyAt Lymira, we are committed to providing our customers with a smooth and reliable shopping experience.Customers have the right to inspect the external condition of the shipment before accepting the order and making payment.The shipment package must not be opened internally before payment. If there is any visible damage to the package, please contact Lymira Customer Service before accepting the shipment.In case the product is received damaged, defective, or there is an issue with the received order, please contact Lymira Customer Service immediately so that the issue can be reviewed and resolved.In case of damage or loss during shipping, Lymira will coordinate with the shipping company to investigate the issue and take the necessary action.Replacement or refund requests are subject to review and approval based on the condition of the product and the circumstances of the order.
PRIVACY POLICY
Privacy PolicyAt Lymira, we respect your privacy and are committed to protecting your personal information.When you place an order through our website, we may collect the following information:
Full Name
Phone Number
Email Address
Delivery Address
Governorate
City / Area
Order Details
Payment Information
How We Use Your InformationYour information is used to:
Process and confirm your orders
Contact you regarding your order
Arrange delivery
Provide customer support
Process payments when applicable
Improve our website and customer experience
Your personal information may be shared with our shipping partner, Aramex, when necessary to fulfill and deliver your order.Lymira does not sell or intentionally disclose your personal information to third parties except where necessary to provide the services requested by you or where required by law.By using the Lymira website and placing an order, you agree to the collection and use of your information as described in this Privacy Policy.
CONTACT US
Contact LymiraFor any questions regarding your order, shipping, returns, or general inquiries, please contact us through the following:Email: info@lymira.comPhone: +20 XXX XXX XXXXAddress:Dokki, Giza, EgyptMaadi, Cairo, Egypt
SHIPPING POLICYShipping PolicyLymira provides a fast and reliable shipping service across Egypt in cooperation with Aramex.Shipping CoverageLocal Shipping: Shipping is available throughout the Arab Republic of Egypt, including all governorates and areas covered by Aramex.International Shipping: International shipping services outside Egypt may be available depending on the destination.Expected Delivery TimeDelivery time varies depending on the governorate and delivery address and starts from the date the order is confirmed and handed over to the shipping company.Cairo, Giza & Alexandria: 1–2 business daysDelta, Canal & Red Sea Governorates: 2–3 business daysUpper Egypt, Sinai & Border Governorates: 3–5 business daysImportant Note: Fridays and official holidays are not counted as working days for the shipping company.Shipping CostShipping fees are calculated automatically during checkout based on the delivery location and shipment weight.The applicable shipping fee will be displayed on the Checkout page before completing the order.Shipment TrackingOnce your order has been handed over to Aramex, the shipment tracking number will be sent to you through the available communication method, including email, SMS, or WhatsApp.Customers can use the tracking number to follow their shipment through Aramex's tracking service.
CASH ON DELIVERY (COD)Cash on DeliveryLymira offers Cash on Delivery (COD) for eligible orders within Egypt.Customers can pay the full order amount directly to the Aramex delivery representative upon receiving the shipment.Please make sure that:
You are available at the provided delivery address.
The required amount is ready upon delivery.
The delivery information provided during checkout is accurate.
PRICING POLICYPricingAll prices displayed on the Lymira website are in:EGP — Egyptian PoundsThe product price is displayed on each product page.Shipping fees are calculated separately during checkout based on the delivery location and shipment weight.Order TotalProduct Subtotal: EGP XXXShipping: EGP XXXTotal: EGP XXXThe final amount payable by the customer will be clearly displayed before the order is confirmed.
CHECKOUT PAGE
CheckoutCustomer InformationFull NamePhone NumberEmail AddressDelivery InformationGovernorateCity / AreaFull AddressOrder SummarySubtotal: EGP XXXShipping: EGP XXXTotal: EGP XXXPayment MethodCash on Delivery (COD)Pay the total amount directly to the Aramex delivery representative upon receiving your order.Terms & Conditions☐ I agree to the Terms & Conditions and Shipping Policy.The customer must agree to the Terms & Conditions and Shipping Policy before completing the order.Place OrderPLACE ORDER
ORDER CONFIRMATION
Order ConfirmedThank you for shopping with Lymira.Your order has been successfully received and is being prepared for shipment.Order Number: #XXXXXXPayment Method: Cash on DeliveryOrder Total: EGP XXXYour shipment tracking information will be provided once your order has been handed over to Aramex.Thank you for choosing Lymira.